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How did one of our specialist consultants help a national energy delivery services organisation with a $100 million customer transformation project?  

Twiga Group Managing Director Jo Smyth said the project had multiple objectives which included changing technology, reducing costs, finding new ways of working and importantly, cultural change.  

 “Design-centric activities were introduced to co-design and embed new ways of working for the organisation.  

 “This established new tools to support better roadmap and delivery planning which enabled change decisions to be made in a timely and effective way, minimising operational and service risk.  

 “Key to the cultural change impact was designing and delivering an innovation experience, grounded in design-thinking techniques, to co-design new and different ways to improve organisational culture.  

 “The innovation day resulted in staff-led solutions for cultural change and increased staff engagement in solving cultural challenges. The new tools supported leaders to understand change and the impact of change on the frontline staff and end user.  

 “The client said that its people were working hard to earn the trust of the community and were now well positioned to embrace new ways of working to lead and deliver rapid change,” she said.  

 A key piece of work was the delivery of an integrated change program. This incorporated a suite of tools for assessing impact, including combining and analysing the scale of impact-to-transformation and providing executive insights for change deployment decision making.  

 “The program was able to combine known change methodologies and design-thinking to build change leadership capability and shift the cultural focus towards the customer outcomes to support better regulatory compliance and customer focus,” Ms Smyth said.  

So, how was 2024 for you?

by | Dec 4, 2024 | Culture,News | 0 Comments

As we wrap up a year that felt like a masterclass in adaptive change, it's time to pause and reflect on the trends that shaped organisational culture in 2024. Did your...

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by | Oct 27, 2024 | News | 0 Comments

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by | Jun 14, 2024 | News | 0 Comments

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by | Apr 11, 2024 | Culture,Change | 0 Comments

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by | Apr 4, 2024 | Culture,Change | 0 Comments

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by | Feb 12, 2024 | News,Culture | 0 Comments

Design thinking has become a bit of a movement in the world of culture and change, and for good reason. Its problem-solving approach grounded in empathy,...

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by | Jan 15, 2024 | News,Change | 0 Comments

In today's digital era, organisations face a constant need to adapt and leverage technological advancements to stay competitive. Implementing technology changes within...

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by | Jan 15, 2024 | Culture,News | 0 Comments

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by | May 9, 2023 | Approach | 0 Comments

Design thinking is a problem-solving approach that is based on empathy, experimentation and creativity. It is a process that involves understanding the needs of the...

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by | Apr 3, 2023 | Team | 0 Comments

After graduating a Masters in Engineering, Lindy kicked off her career as an Electrical and Instrumentation Engineer, at the Breweries in South Africa, where she...

How did one of our specialist consultants help a national energy retailer with a $300m customer transformation project?  

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the work involved change leadership across more than 25 Agile value stream projects, to deliver more than 2000 hours of...

How did we help a global engineering firm to create a change leadership strategy and delivery plan for new ways of working? 

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the organisation had a new executive leader and were in the process of reviewing the operating model and re-organising...

How did we help a national law firm to design and deliver a firm-wide cultural change program? 

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the brief was to design and deliver a cultural change program focused on a new, firm-wide leadership performance management...

How did one of our specialist consultants help an EdTech company create a change program roadmap to grow its global operations?  

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said that with globally distributed technical delivery teams, a key focus for the organisation was to shift its head office and...

How did one of our specialist consultants help a national energy delivery services organisation with a $100 million customer transformation project?  

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the project had multiple objectives which included changing technology, reducing costs, finding new ways of working and...

How did our specialist consultant help an automobile financial services company to implement a global change management framework? 

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the organisation was dealing with significant breaches of regulatory and governance following a regulator review.   “There...

How did we help a national mental health organisation to achieve new strategic goals for growth and diversification?  

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the organisation needed to meet new strategic objectives to be able to grow and diversify its core offerings.    “The first...

How did one of our specialist consultants help a national energy retailer with a change strategy, delivery program and the capability to increase customer digital adoption? 

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the energy retailer was embarking on a $300m Customer Experience Transformation program and needed this to be aligned and...

How did one of our specialist consultants help a large Australian bank to understand all the change projects happening across a $500m project – and the impact on frontline teams? 

by | Feb 27, 2023 | Testimonial | 0 Comments

Twiga Group Managing Director Jo Smyth said the project was extremely complex. The bank was undertaking a five-year program impacting four major business units. It...

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by | Dec 15, 2022 | Testimonial | 0 Comments

At Twiga Group we pride ourselves on results in Strategy, Culture and Innovation Don't take our word for it.  Here's what some of our clients say about us...Music by...

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by | Nov 28, 2022 | Testimonial | 0 Comments

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by | Nov 28, 2022 | Testimonial | 0 Comments

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by | Nov 28, 2022 | Testimonial | 0 Comments

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by | Nov 28, 2022 | Team | 0 Comments

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by | Jun 23, 2022 | Product | 0 Comments

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by | Jun 23, 2022 | Product,Social Contract | 0 Comments

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by | Jun 23, 2022 | Culture | 0 Comments

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by | Jun 23, 2022 | Culture,Product | 0 Comments

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by | Jun 23, 2022 | Culture | 0 Comments

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by | Jun 21, 2022 | Approach | 0 Comments

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