Managing change using human centred design

What is human centred design?

How does HCD enhance and complement the work we do as change managers?

What is a social contract and why is it important?

Jo Smyth is the founder and director of the Twiga Group, which helps organisations to deliver business strategy through organisational culture, people experience and change leadership.

She joins Tash for a chat about human centred design and change, an excellent case study where she implemented a re-org and new operating model using only HCD and outlines the concept of pitching your role and how this can help influence your peers.