About us

We exist to help organisations navigate culture and change so that people can have a more engaged experience. We use human centred design as a way to differentiate change delivery for better engagement and more sustainable outcomes. We have a passion for helping organisations solve complex problems.

welcome to TWIGA GROUP

We create a culture of business agility to deliver sustainable business outcomes. 


Twiga Group works with organisations to deliver business strategy through organisational culture, people experience and change leadership.


As a partner to business leaders, Twiga Group works to design and deliver meaningful change experiences for people that drive engagement and foster creative leadership. We use design thinking to redefine business problems and identify alternative strategies and solutions, creating a culture of business agility to deliver sustainable business outcomes.

Jo Smyth


Jo has been employed in the corporate sector for over 20 years.  Her career has spanned senior leadership roles focused on strategic organisational change, engagement and communications, human resource and employee relations management, transformation program and project management and leadership of global multi-disciplinary teams.

Specialist Consultant Member of The XFactor Collective

Darryn Webster 

Managing Partner 

Darryn’s expertise lies in operational excellence and accelerated delivery through people, operations and technology. Maximising value realisation in digital technology using lean, agile and human centred design practices, Darryn brings specialist experience in solving complex problems.

Meet the team

Alicia Bennett


Alicia is a commercially astute, results-driven brand, marketing and communications professional. With experience in a broad range of industries, including start-ups, social enterprise, STEM, agriculture and FMCG, her expertise lies in developing innovative ideas and impactful marketing strategies to drive business success. A Monash University alumna, Alicia is dedicated to continuous learning and development and coaching the next generation of marketing and communication leaders.

Melissa Tandy


Melissa is an experienced leader in transformation, program leadership, change and risk management, and diversity and inclusion. She has over 20 years’ experience as an executive leader in large financial institutions, leading small and large teams. She works with boards and leaders to challenge, shift and fine-tune their strategies, and also help to land them – making strategies come to life for their people, in an actionable and sustainable way.

Lucy Seager

Project support

Lucy is an emerging social impact leader and a committed undergraduate student of law and international relations. With an interest in areas of law that seek to enhance the rights of individuals, Lucy brings a sense of balance, considering the needs of society and creating a sustainable future. Lucy keeps the team organised with her passion for customer service, project management and public relations.

Em Coy


An academic, researcher and communications professional, Em’s expertise lies in bringing a design-led mindset to cultural change. In particular, she leads exciting research to improve the way designers and others collaborate and influence in cross-functional teams and uses communication strategy to engage people across local and international networks.

Steven Hogan


An executive people and capability professional, Steven’s career spans retail, insurance, FMCG and professional associations. Leading the full suite of people and capability services, as well as risk and compliance functions, Steven brings specialist expertise in learning and development, leadership and coaching. 



Rubi specialises in barketing and commotion. Her strengths lie in chasing invisible fairies, searching for pats and enjoying a variety of puppy treats.



Twiga Group is proud to be a foundation member of The Xfactor Collective, an Australian-first community with a mission to help social changemakers achieve their social mission. The Xfactor Collective is a growing network of values-led specialist consultants and businesses across every discipline. 

Meaning of Twiga

The word twiga is Swahili for giraffe.


The giraffe symbolises wisdom, perception and individuality. They are quiet, clever and patient animals, respected for their intelligence and ability to adapt behaviourally in response to the changing environment.

We see the giraffe as the exemplar of gravitas, being able to see things from a different perceptive and to respond with purpose. These are the leadership characteristics that inform and guide culture and change in organisations.